Return Policy

Dear Customer:

We value your business and are committed to earning your trust. Our policy is to be as fair as possible to the customer. However, due to the specialized and diverse nature of our product line our return policy is slightly complicated. We apologize for any inconvenience.

Return Policy:

• All sales are final unless a quality issue, shortage, or mistake by our staff caused a wrong item to be shipped.

• Quality issues, shortages or mistakes must be reported within 10 days of receiving the order.

• Replacement orders will be shipped using the same method used on the original order at no cost to the customer.

• Customer will be responsible for any upgrades to shipping on replacement orders.

• Contact us at info@rubytextiles.us within 10 days of receiving your order to request your RMA number.

• Credit will be issued upon receiving the items being returned.

Custom Tassels, Trims, Etc:

All sales are final. Require sample approval before production. No cancellations once production begins. Any discrepancies or shortages in the finished product must be reported with in 10 days of receipt of goods, to receive credit. No credit will be given for returned goods without RMA #.

Graduation Gowns:

All sales are final. Require paper proof approval before production. No cancellations once production begins. Any discrepancies or shortages in the finished product must be reported with in 10 days of receipt of goods, to receive credit. No credit will be given for returned goods without RMA #.

Laces:

All lace sales are final unless the wrong item was shipped. In the event that the wrong item was shipped call customer service to make arrangements for returning the incorrect items and to get your order corrected. Due to the wide variance in the quality of colors as they are displayed on computer monitors, we can not except returns for a wrong color if the order was processed correctly. If you are worried about a color match you may call and request a sample.

Stock Items:

Will be charged a 20% restocking charge on any order that is returned for any reason other than order discrepancies.